Terms of service
Introduction
These Terms of Service govern the use of the Nuada Naturals website and any purchases made through it.
By accessing the website or placing an order, you agree to these Terms.
About Nuada Naturals
Nuada Naturals is a sole trader business based in Cork, Ireland.
The website is operated through the Shopify e-commerce platform.
Eligibility to Use the Website
By using this website, you confirm that:
- you are at least 18 years old or using the website with appropriate permission
- the information you provide is accurate
- you are legally able to enter into binding agreements
Products & Product Information
Handmade & Small-Batch Nature
Nuada Naturals products are made by hand in small batches. Variations in colour, texture, and appearance may naturally occur.
Product Descriptions
We aim to ensure product descriptions, ingredient listings, and photographs are accurate. However, slight variations may occur.
Ingredient Information
Customers are responsible for reviewing ingredient information before purchase, particularly where allergies or sensitivities are known.
Product Availability
Products may be withdrawn, updated, or discontinued without notice.
Skincare Disclaimer
Nuada Naturals products are intended for external use only.
Customers should patch test products before full use.
Information provided on this website is for general informational purposes only and is not medical advice.
No product sold by Nuada Naturals is intended to diagnose, treat, cure, or prevent any medical condition.
Pricing & Currency
All prices are displayed in Euro € unless otherwise stated.
Nuada Naturals reserves the right to update pricing, correct errors, or amend product information without notice.
Orders
Order Acceptance
Orders are subject to acceptance and availability.
Order Confirmation
An order confirmation email does not guarantee acceptance of an order.
Right to Refuse or Cancel Orders
Nuada Naturals reserves the right to refuse or cancel orders where necessary, including suspected fraud, pricing errors, or product availability issues.
Payment Terms
Payments are processed securely through Shopify and authorised third-party payment providers.
Nuada Naturals does not store full payment card information.
Shipping & Delivery
Nuada Naturals currently ships to:
- Republic of Ireland
- Northern Ireland
Dispatch times are generally 3–5 business days.
Delivery delays caused by postal providers, weather, customs, or other external circumstances are outside our reasonable control.
Additional information is available in the Shipping Policy.
Returns & Refunds
Returns and refunds are governed by the Return & Refund Policy.
Intellectual Property
All website content, including:
- logos
- branding
- photographs
- product descriptions
- graphics
- written content
remains the property of Nuada Naturals unless otherwise stated.
Content may not be copied, reproduced, or used without permission.
Acceptable Website Use
You agree not to:
- misuse the website
- interfere with website security or functionality
- use website content unlawfully
- attempt unauthorised access to systems or accounts
Reviews & User Content
If customer reviews or user-generated content are submitted, Nuada Naturals reserves the right to remove content considered inappropriate, unlawful, abusive, misleading, or spam.
Limitation of Liability
Nuada Naturals makes reasonable efforts to maintain accurate website information and uninterrupted service but does not guarantee the website will always be available or error-free.
To the fullest extent permitted by law, Nuada Naturals shall not be liable for indirect or consequential losses arising from website use or product purchases.
Nothing in these Terms limits statutory consumer rights under Irish or EU law.
Third-Party Services & Links
This website may contain links to external services or social media platforms.
Nuada Naturals is not responsible for third-party websites, services, or content.
Force Majeure
Nuada Naturals shall not be responsible for delays or failures caused by events outside reasonable control, including postal disruptions, natural events, technical failures, or supply interruptions.
Governing Law
These Terms are governed by the laws of Ireland.
Any disputes shall be subject to the jurisdiction of the Irish courts.
Changes to These Terms
Nuada Naturals reserves the right to update these Terms at any time.
The latest version will always be published on the website.
Contact Information
Email: info@nuadanaturals.ie