Refund policy


Overview

At Nuada Naturals, each product is made in small batches with care and attention to quality. If something is not right with your order, we will always do our best to help fairly and thoughtfully.

This policy explains your rights relating to returns, refunds, exchanges, and cancellations when purchasing from Nuada Naturals.

Your Right to Cancel

Under EU consumer law, customers purchasing online generally have the right to cancel an order within 14 days of receiving it.

To exercise this right, you must contact Nuada Naturals within 14 days of delivery.

Please note that, due to hygiene and safety considerations, certain skincare and cosmetic products may not be eligible for return once opened or used.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unopened, and in their original condition
  • Products must be returned with original packaging, where possible
  • Proof of purchase or order confirmation may be required
  • Customers must contact Nuada Naturals before returning any item

Returns sent without prior contact may not be accepted.

Non-Returnable Items

The following items are generally non-returnable:

  • (for hygiene reasons) opened or used skincare products
  • personalised or custom-made items
  • gift cards
  • sale or clearance items, except where faulty

Nothing in this policy affects your statutory rights under Irish or EU consumer law.

Damaged, Incorrect, or Faulty Orders

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at info@nuadanaturals.ie.

Where possible, include:

  • Your order number
  • photographs of the item and packaging
  • a brief description of the issue

If an item is confirmed to be faulty, damaged, or incorrect, Nuada Naturals will offer an appropriate resolution, which may include:

  • a replacement
  • a refund
  • an exchange

Return shipping costs for faulty, damaged, or incorrect items will be covered by Nuada Naturals.

Sensitive Skin & Allergies

Nuada Naturals products are made with botanical ingredients and essential oils. Individual skin responses can vary.

We recommend patch testing before full use, especially if you have sensitive skin, allergies, or known ingredient sensitivities.

Customers are responsible for reviewing ingredient information before purchase.

Our products are not intended to diagnose, treat, cure, or prevent medical conditions.

How to Request a Return

To request a return, please contact:

info@nuadanaturals.ie

Please include:

  • Your full name
  • order number
  • details of the item(s)
  • reason for the return

If your return is approved, return instructions will be provided.

Return Shipping

Customers are generally responsible for return shipping costs unless:

  • The item is faulty
  • The item arrived damaged
  • The incorrect item was sent

Customers are responsible for ensuring that returned items are securely packaged and sent using a tracked service. Nuada Naturals cannot be held responsible for returns lost in transit where the customer has arranged the return shipment independently.

Refund Process

Once a returned item has been received and inspected, you will be notified of the outcome.

Approved refunds will be issued to the original payment method where possible.

Please allow reasonable processing time for banks and payment providers to complete the refund.

Sale items are refundable only up to the original purchase value.

Exchanges

Exchanges may be offered on a case-by-case basis depending on product availability and the nature of the request.

Please contact us before returning any item for exchange.

Late or Missing Refunds

If you have not received an approved refund:

  • First check with your bank or card provider, as processing times may vary
  • allow additional time for the refund to be processed
  • Contact Nuada Naturals if the issue persists

Contact Us

For returns and refund enquiries:

Email: info@nuadanaturals.ie